| How will the recent changes on the RealEC website affect my previous orders or documents?
How do I order a product or service from RealEC.com?
How do I order more than one product?
What is Product specific ordering?
What is information sharing between products?
How do I select the product to order and choose the provider to order from?
What is the "view transaction report" button?
What is the Documents navigation button?
How can I batch print documents?
How do I order for multiple branches?
Do I have to re-key data if I am ordering more than one product?
When performing a Service Search, how do I sort my orders by branch?
What is the * mean in the branch location field?
Where are product descriptions?
What is the "Add/Remove Other Parties" button?
What is the "Add/Edit Buyer(s) and Seller(s)" button?
What does the blue diamond indicate?
What is the Product Description button?
What is the Data Upload button?
What service providers are available for an order?
How can I print or view documents?
What is the RealEC transaction number?
How do I order a new service or start a new transaction?
What is the "Has Documents" check box on the Service Search page?
How do I use the "Provider Name" search field on the Service Search page?
What is the "Add/Edit Seller & Buyers" button on the order pages?
What is the "Add/Remove Other Parties" button on the order pages?
What is the "Add Event" button on the Service Detail page?
How does the zip code work?
What is the County Pick List page?
What is the "Current Status" on the Service Search Results page?
What is the Turn Time?
Why are my document logos and signatures missing when viewed with Adobe?
Why the new look on the RealEC Provider Site?
How will the recent changes on the RealEC website affect my previous orders or documents?
How do I accept or reject an order?
Why are orders grouped by Customer on the Provider Main Page?
How do I print an Order Summary?
What is the Service Status Checklist?
What is RealEC?
What is RealEC, Inc.?
Why was RealEC formed?
Does RealEC have a Security Statement?
What are the security levels for users?
How do I access RealEC help?
What if I still have questions about the RealEC website or services?
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How will the recent changes on the RealEC website affect my previous orders or documents?
The changes on the website will not effect previous orders or documents. Only minor enhancements were made to give users additional functionality and streamline ordering products by our Customers.
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How do I order a product or service from RealEC.com?
To order a product or service, the user starts on the Service Search page and selects the "Order Products" button on the navigation bar. The Order Product page displays allowing the user to select the product. By clicking on the product folder, the specific order pages for the selected product display. Once the necessary information is entered on the order pages, the user clicks the "Submit" button to submit the order(s) to RealEC for routing to the selected provider.
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How do I order more than one product?
If a user would like to order more than one product, simply click the appropriate product folder and fill out the applicable fields on the order pages. When finished, click the "Done" button at the bottom of the page. This returns to the Order Products page. From here, simply select the second, third, etc. product folder and fill out the applicable fields on the corresponding order pages. Information entered on previous order pages displays on the current order pages. When the information is entered, select the "Done" button at the bottom of the page. Once the user has selected all of the products to order, click the "Submit" button on the Order Products page.
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What is Product specific ordering?
Product specific ordering is a quick and easy way to order products on RealEC.com. A customer can select which product to order and enter only the necessary information for that product. This eliminates the necessity of entering information not required for a specific product. This is especially helpful to our customers who are only ordering one product.
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What is information sharing between products?
The information entered for one product displays on all other product pages where the information is applicable. This allows the user to enter the information only once, which saves time and money.
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How do I select the product to order and choose the provider to order from?
You are able to first select your favorite Provider, then view and select from the list of products that the particular Provider offers. Or you could first choose the product you require then view and select from the list of Providers who offer that particular product. When you know the Service Provider to order from: using the Service Provider drop down menu a user can select which service provider they would like to perform the service. The Product List will fill with all products available from the selected Service Provider. When you know the Product to be ordered: from the Service Provider drop down menu, select "Select Product by Provider". The Product List will fill with all products. Once the product is selected from the Product drop down menu, the Provider List will fill with all providers who offer the selected product.
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What is the "view transaction report" button?
After your order has been submitted, we offer a "view transaction report" button. This allows the user to check the status of the order immediately after submitting. This is especially helpful to those customers who are ordering credit and flood products that return and require immediate status.
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What is the Documents navigation button?
The Documents button allows searching, viewing and printing of documents in one central location. PDF, PCL and documents in various formats are easily retrieved for viewing or downloading. Users can now select documents Not Viewed, Previously Viewed or All. This feature allows users to 'Batch View/Print' their documents.
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How can I batch print documents?
The Documents button allows searching, viewing and printing of documents in one central location. PDF, PCL and documents in various formats are easily retrieved for viewing or downloading. Users can select documents Not Viewed, Previously Viewed or All. This feature allows users to 'Batch View/Print' their documents.
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How do I order for multiple branches?
RealEC offers a branch selection feature on the Order Products page. This is specifically for customers who order for multiple locations or branches. This also eliminates the need to maintain more than one RealEC user name and password! When ordering for a different location, select the appropriate location name in the drop down menu and submit orders.
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Do I have to re-key data if I am ordering more than one product?
No. Information is shared when ordering multiple products. The information entered for one product displays for all other product pages where the information is applicable. This allows the user to enter the information such as the property address, buyer and seller names, and loan information, only once, which saves time and money.
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When performing a Service Search, how do I sort my orders by branch?
If no sort orders are selected on the Service Search page, the default sort order on the Service Search Results page is by transaction number. The transaction number is displayed in a xxxxx-xxxx format. The first set of numbers represents the unique RealEC Company ID for the customer (branch). So the default search returns the list of orders in branch order.
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What is the * mean in the branch location field?
The leading * in the branch location menu selection denotes the default branch for the current user. To select the default branch location, the user can type a "* " in the Branch/Location drop down menu, and the default branch displays.
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Where are product descriptions?
Product descriptions are available from the Products and Services link on the RealEC.com home page and online when ordering a product via the "Product Description" button.
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What is the "Add/Remove Other Parties" button?
The "Add/Remove Order Parties" button on the Product Order pages allows additional parties, such as the lender or agent, to be added to the transaction or service order.
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What is the "Add/Edit Buyer(s) and Seller(s)" button?
The "Add/Edit Buyer(s) and Seller(s)" button on the Product Order pages allows additional Buyers and Sellers to be added to the transaction or service order.
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What does the blue diamond indicate?
When entering information, the blue diamond indicates a required field for that web page.
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What is the Product Description button?
The Product Description button located to the right of the product on the Service Orders page displays the selected product's description. This gives the user a better understanding of the product to be ordered.
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What is the Data Upload button?
The Data Upload feature allows users to upload a specific file type into RealEC. By uploading a file, several of the data fields necessary to order a product is populated automatically. RealEC, Calyx and FNM1003 data files can be uploaded to RealEC. To use, click the Data Upload button. After selecting the file type and entering the filename, click the Upload button. The file is added to RealEC. This allows the user to upload transaction data into RealEC without having to rekey the information. Once the file is uploaded, the user can search for the transaction and order services.
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What service providers are available for an order?
Only service providers that provide service in the area of the property (by state and county) display as a provider choice.
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How can I print or view documents?
Documents can be viewed or printed by two methods. One method is via the Service Search page. Any transaction that has documents posted to the repository will show a document icon on the Service Search Results page. To access the document, click the document icon. On the next page, select the document that you would like to view or print. To see a list of all transactions that have documents, perform a search with the "Has Documents" item checked. The second method documents can be viewed or printed is via the Documents navigation. The Documents module allows searching, viewing and printing of documents in one central location. PDF, PCL and documents in various formats are now more easily retrieved for viewing or downloading. Users can now select documents Not Viewed, Previously Viewed or All. This feature allows users to 'Batch View/Print' their documents.
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What is the RealEC transaction number?
The RealEC transaction number is the order or job number for the service order assigned by RealEC. The RealEC transaction number is formatted as 10100 - 0001. When searching, the user can type in the full number or a partial number. If a partial number is entered, the application will assume that the user is only putting in the numbers after the dash. The first five characters denote the customer id number placing the order. The second four characters denote the unique order id assigned by RealEC when the order is submitted.
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How do I order a new service or start a new transaction?
To order a new service, select the "Order Products" navigation button.
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What is the "Has Documents" check box on the Service Search page?
The "Has Documents " check box can be used to limit your search to include only orders with documents returned by the Provider.
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How do I use the "Provider Name" search field on the Service Search page?
To use the "Provider Name" search field, type the full or partial name of the Provider to whom the order was assigned. For example, to find all orders assigned to XYZ Appraisal, type "xyz" or "xyz appraisal" in the "Provider Name" search field. Any orders with that provider (or any other providers that begin with xyz, in the case of a partial name search) would show on the Service Search Results page.
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What is the "Add/Edit Seller & Buyers" button on the order pages?
The Add/Edit Sellers & Buyers button on the Order Page allows the user to add additional sellers or buyers to the order. When entering information, the blue diamond indicates a required field. Top What is the "Add/Remove Other Parties" button on the order pages? The Add/Remove Other Parties button on the Order Page allows the user to add or remove other parties to the order. Examples of Other Parties are Lenders, Real Estate Agents, Attorneys, etc. When entering information, the blue diamond indicates a required field.
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What is the "Add Event" button on the Service Detail page?
The "Add Event" button adds events to an existing order. There are three events to choose from: Comment Event, Cancel Event or Complete Event. The Comment Event communicates additional information to other parties that view the transaction. This function changes the status of an order from Open to Completed with the Complete Event or Open to Canceled with the Cancel Event.
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How does the zip code work?
If an address with a 5-digit zip code is an automatic hit in our system, the address is "scrubbed" and the 4 digit postal code is added to the 5-digit zip code.
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What is the County Pick List page?
RealEC displays a county pick list based on the state entered for the property. For example, if you incorrectly spell the name of a county, the pick list will display on the next page and allow the user to pick the correct county. This feature allows only service providers who provide services in the area of the property location to display on the Order pages. The county names displayed in the County Pick List page do not include punctuation. For example, the Texas County, "Ft. Bend" will display as "FTBEND".
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What is the "Current Status" on the Service Search Results page?
The service status is "Received" when the order status is New, In Progress, or Assigned to Provider. The service status is "Routed" when the order has been routed to the appropriate service provider. The service status is "Confirmed" when the order is accepted by the appropriate service provider. The service status is "Rejected" when the order is not accepted by the appropriate service provider. The service status is "Cancelled" when the order is cancelled by the appropriate service provider. The service status is "Closed" when the order is completed by the appropriate service provider.
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What is the Turn Time?
A Turn Time report is available on RealEC.com. Users can generate a turn time report for all products or specific products. Turn Time starts calculating when the RealEC Exchange receives an order request from a Customer and ends when the RealEC Exchange receives a product from the Service Provider or a Complete Service event from either the Customer or Service Provider. Turn Time is measured in number of days, excluding weekends. For Example: 1. If an order is placed by a Customer on Tuesday and completed by the Service Provider on Friday The Turn Time would be three days. 2. If an order is placed on Friday and the product is returned on Monday the Turn Time would be 1 day. 3. If an order is placed on Thursday and the product is returned on Monday the turn time would be 2 days.
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Why are my document logos and signatures missing when viewed with Adobe?
To resolve the issue of logos and signatures not appearing when the document is viewed with Adobe Acrobat Reader, perform the following steps.
In Adobe Acrobat Reader:
From the "File" menu, select "Preferences"
Select "General"
The message shown above will display
In the "Options" box, uncheck "Web Browser Integration"
Click "OK"
The first time a RealEC document is viewed with Adobe Acrobat Reader after making the above mentioned change, the following changes in the settings need to be made:
The message shown above will display.
Select the option "Open this file from its current location"
Check "Always ask before opening this type of file"
Click "OK"
Once this has been done, RealEC documents will open with Adobe Acrobat Reader in a separate window. While Adobe is opening the RealEC document a message box will display "File Downloading...".
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Why the new look on the RealEC Provider Site?
Our new look here at RealEC.com is more intuitive and user-friendly to meet our Service Provider's needs.
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How will the recent changes on the RealEC website affect my previous orders or documents?
The changes on the website will not effect previous orders or documents. Only minor enhancements were made to give users additional functionality and streamline filling product orders by our Providers.
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How do I accept or reject an order?
From the Updated Information - New Orders page, the user selects the accept or reject radio button for each order, then clicks the update button. The user must also enter a confirmation number for each order. This confirmation number is used to track the specific order.
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Why are orders grouped by Customer on the Provider Main Page?
On the Provider Main Page, the products orders are grouped by customer to identify the originating source of the order. The user has the flexibility to view orders in 3 different ways. Orders from a specific customer can be viewed by clicking on an individual customer's view button. Orders for a specific source can be viewed by clicking on the source's view button. Orders for all customers can be viewed by clicking on the view button for all customers.
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How do I print an Order Summary?
The Print Orders button is available from the navigation bar. To print one or more Order Summary(s), the user should first click the Print Orders button from the navigation bar. Next, the user should select which criteria they would like to sort the Order Summaries by: order number or date and/or status. Then, the user should click the View button at the bottom of the page; this will take them to the Order Summaries Page with Printing Option. Finally, the user should click the Print button within the browser; this will print the Order Summary that is currently shown on the page. To print another Order Summary within the same printing criteria, the user should simply move to the other order by using the buttons at the top of the page: jump to order, back or next.
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What is the Service Status Checklist?
The Service Status Checklist has been added to the Service Detail Page. This is a convenient new way for users to quickly check on the status of their orders. The Service Detail Page is accessed by clicking on the RealEC Number hyperlink from the Service Search Results page.
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What is RealEC?
RealEC is a secure business-to-business electronic commerce exchange used to order, status and deliver real estate settlement services. The RealEC exchange provides access to a variety of Service Provider Customers (lenders, Realtors, builders and relocation companies) with common capabilities at much lower cost by using a shared, multi-platform public infrastructure rather than a private one.
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What is RealEC, Inc.?
Formed as a Delaware corporation in October, 1998, RealEC, Inc. owns and operates the RealEC exchange. The company is owned by Fidelity National Information Solutions a subsidiary of Fidelity National Financial, Stewart Title Company and LandAmerica Financial. In forming RealEC, Inc., owners made significant technology contributions including their formerly proprietary systems, along with new network, software and hardware resources. Today, RealEC, Inc. is a technology company that is "The Real Estate Choice for Electronic Commerce."
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Why was RealEC formed?
Traditionally, Service Providers (title and escrow companies, flood information providers, appraisal firms, etc.) designed, developed and deployed their own technology tools in an effort to gain a competitive advantage by engaging customers electronically. Now that electronic commerce has moved from an advantage to a necessity, Service Provider Customers want a one-stop solution that provides freedom of choice and the ability to order multiple products and services from more than one company. As a result, RealEC was formed to establish a common electronic commerce standard to meet the ongoing demands of the real estate community. The bottom line: RealEC is a direct result of listening to Service Provider Customers and responding to their requests. We're all about open minds, not closed systems.
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Does RealEC have a Security Statement?
RealEC, Inc. is committed to providing the Real Estate industry with the leading secure electronic commerce network. RealEC provides an electronic commerce environment that complies with industry standard security technology and practices to ensure the security and privacy of each transaction.
RealEC.com, an Internet-based system designed and created by RealEC, Inc., provides RealEC customers the ability to order, status and receive products that facilitate the real estate closing process. In order to ensure the security and privacy of the transactions conducted on RealEC.com, a combination of widely accepted security methods are utilized, including firewall security, Digital Certificates and Secure Socket Layer (SSL), and username and password protection for access to the RealEC site.
RealEC's firewall system provides the RealEC web servers with secure access to the public Internet. It also protects the RealEC network from unauthorized access. RealEC utilizes firewall technology from CISCO Systems, which offers the following information:
"Cisco's Firewall series ensures high security through its adaptive security algorithm (ASA) and the use of stateful information. Each time a TCP connection is established for inbound or outbound connections through the Firewall, the information about the connection is logged in a stateful session flow table. The table contains the source and destination addresses, port numbers, TCP sequencing information, and additional flags for each TCP connection associated with that particular connection. This information creates a connection object in the Firewall series. Thereafter, inbound and outbound packets are compared against session flows in the connection table and are permitted through the Cisco Firewall only if an appropriate connection exists to validate their passage. This connection object is temporarily set up until the connection is terminated.
"For security, the ASA takes the source and destination addresses and ports, TCP sequence numbers, and additional TCP flags and hashes the IP header information. The hashing acts like a fingerprint--it creates a code that uniquely identifies the client initiating the inbound or outbound connection. In order for hackers to penetrate the firewall to an end client, they would have to obtain not only the IP address, but also the port number and the TCP sequence numbers and additional IP flags. This scenario is very unlikely because Cisco's Firewall series randomizes the TCP sequencing numbers for each session. Lastly, the connection object is terminated when the session is over."
RealEC utilizes Digital Certificates and SSL technology to ensure secure transmission of user information. Netscape Communications Corporation developed SSL technology, the industry-standard method for protecting web communications. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.
SSL comes in two strengths: 40-bit and 128-bit, which refer to the length of the "session key" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Most browsers support 40-bit SSL sessions, and the latest browsers enable users to encrypt transactions in 128-bit sessions - trillions of times stronger than 40-bit sessions. RealEC utilizes 128-bit encryption in transmission of all data. Digital Certificates and SSL technology is the standard security technology for data transmitted to and from the leading Internet browsers. The SSL technology encrypts the data transmitted and received from the browser to the web server. The SSL technology utilized by RealEC ensures the user that unauthorized parties cannot access their information.
The RealEC web site utilizes usernames and passwords to identify each unique user on the RealEC network. Each RealEC user is assigned a unique username and password which identifies them on the network and ensures the user that their information and transactions will be kept secure and separate from other RealEC users. The combination of these three technologies allows RealEC to provide its customers with the most commonly accepted security measures and a secure method of conducting electronic commerce.
RealEC is committed to protecting your privacy. We do not sell, trade, disclose or rent your personal or transaction information to others. We recognize that when you choose to provide us with information about your company or your customers, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. That's why we have put this Privacy Statement in place to protect your personal information. RealEC welcomes comments and questions on this statement. We are dedicated to protecting your personal information, and will make every reasonable effort to keep that information secure. Due to the rapidly evolving technologies on the Internet, we may occasionally update this policy. Questions regarding this statement should be directed to: RealEC, Inc. 10200 Richmond, Suite 175 Houston, Texas 77042 877.2. RealEC info@realec.com
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What are the security levels for users?
The Customer Administration module is designed to allow the administration of RealEC Customer Information and users. This module allows the addition of users to RealEC, administration of their passwords and security information. There are three security features that can be set for a user: Add Orders, Company-wide Viewing, and Administration. Add (New) Orders allows the user to input orders and add service requests to existing order. If this right is not selected or is removed, the user can only view information about orders. Company-Wide Viewing allows the user to see all orders placed for their company. If not selected the user can only see the orders that they have placed. Administration allows the user to modify and add users to RealEC..
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How do I access RealEC help?
The RealEC Customer and Provider User Guides are accessible online from the Technical Support link on the RealEC.com home page.
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What if I still have questions about the RealEC website or services?
If you have questions about the RealEC website or services, please contact us at-- RealEC, Inc. 10200 Richmond, Suite 175 Houston, Texas 77042 877.2.RealEC info@realec.com
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